How to cancel/quit/terminate/pause Transtore subscription?

Modified on Sat, 27 May 2023 at 05:09 AM

A Transtore subscription gets canceled once you uninstall the app through Shopify, or close down your e-store manually.  Our support team can not cancel the app for you as mentioned in the Support Policy.

To uninstall/remove an app from your Shopify store, please follow these below steps:

  • Going through your Shopify admin > Settings > Apps and Sale channels

  • Locate the app you want to uninstall.

  • Click the Remove button.


  • Shopify will still charge the current 30-day billing cycle if the charge is already started, even if you've already uninstalled the app.

  • If you want to pause your store for some time, please help to uninstall our app as well, in order to avoid AUTO-charging when your store moves to the "Pause and Build" plan.

  • Refer to this Shopify article about how to pause, or close your store.

  • If you change your mind later on or are ready to re-publish your store (after uninstalling), you can always re-subscribe to Transtore app at any time. Just install the app, and all your data will be synced back.

We will wipe your data after uninstalling for 3 months for Paid plan users, and after 45 days for Free plan users. This will perform automatically, so make sure to re-install the app before that time.

If you have any further questions, please contact us for further support via our email at

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